Welcome to Florist Dartford. These Terms & Conditions set out the basis on which we supply fresh flowers and related products via our online platform to customers in Dartford and the surrounding areas. Please read these terms carefully before placing your order. By using our website and placing an order for online flower delivery, you agree to be bound by these Terms & Conditions. If you do not accept these terms, you must not use our site or place an order.
These Terms & Conditions apply to all customers who order from Florist Dartford for delivery in Dartford and local areas, including Bexley, Greenhithe, Wilmington, Crayford, Swanley, and other neighbouring localities.
Our website details the flower arrangements, bouquets, and gifts available for online flower delivery. To place an order, use our secure online ordering system. You will be asked to select your item(s), provide the recipient’s delivery details, choose your preferred delivery date, and submit any special instructions. When you place an order, you confirm that all information provided is accurate, complete, and up-to-date.
All orders are subject to acceptance and availability. After submitting your order, you will receive an order acknowledgment. This does not mean your order has been accepted. Acceptance of your order and the formation of a contract between you and Florist Dartford occurs when you receive a further email confirming that we have dispatched your product(s) for delivery.
On rare occasions, if an item is unavailable (for example, certain seasonal flowers), we reserve the right to substitute it with a similar flower or product of equal or greater value, at no extra cost to you. We will always try to inform you in advance, but in time-sensitive situations (such as same-day delivery), substitutions may be necessary to fulfil your order and maintain the highest possible standards of service.
All prices shown on our website are in pounds sterling (GBP) and include applicable VAT and local taxes. Payment is required in full at the time of ordering via our secure online payment gateway. We accept payments by major credit and debit cards. Orders will not be processed or delivered unless full payment has been received and cleared.
If a payment is declined or cannot be processed, your order will not be accepted and you will be notified by our system. Prices may be subject to change without notice but any changes will not affect orders that have already been accepted and confirmed.
Florist Dartford provides online flower delivery services to Dartford and surrounding areas. Upon placing your order, you may select your chosen delivery date, and we will endeavour to deliver your flowers on that date. While we make every effort to ensure timely delivery, unforeseen situations (such as extreme weather or traffic issues) may affect delivery times. Where possible, we will notify you of any significant delay.
Delivery will be made to the address stated in your order. It is your responsibility to ensure that the full and correct delivery address, including postcode and recipient name, are provided at the time of ordering. If insufficient or incorrect details are provided, leading to non-delivery or delayed delivery, we cannot be held responsible for any resulting issues. Additional delivery attempts or redirection may incur extra charges.
Where no-one is present at the delivery address, our trusted driver will take reasonable steps to deliver your flowers to a safe location (such as with a neighbour or at a designated safe spot) or may leave a card notifying the recipient of attempted delivery. A subsequent delivery or collection may be arranged at our discretion.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders for online flower delivery in Dartford can normally be cancelled up to 24 hours before the delivery date. If your order has already been dispatched, cancellation may not be possible and you may still be charged in full.
For custom or personalised orders (such as special arrangements or event flowers), cancellations may not be possible once production has commenced. We will advise you of the specific cancellation terms for such orders at the time of booking.
Once an order has been placed and accepted, any changes such as amendments to the delivery address or recipient details should be communicated to us immediately. While we will do our best to accommodate amendments, this cannot always be guaranteed, particularly for same-day or next-day flower deliveries.
Due to the perishable nature of fresh flowers, returns are only accepted where the product arrives damaged, defective or not as described. If you are dissatisfied with the quality of your flowers, please notify us within 24 hours of delivery. Photographic evidence may be requested to validate your claim.
Once we have reviewed and accepted your complaint, a replacement or refund (at our discretion) will be arranged. Refunds will normally be processed to your original payment method within 3-5 business days. We reserve the right to refuse refunds if, in our opinion, the complaint is unjustified or the flowers have not been cared for appropriately after delivery.
We're unable to offer refunds on items where incorrect information has been provided by you, such as incorrect delivery address, or for failed delivery attempts where the recipient is unavailable.
Our responsibility to you is limited to the value of the order paid. While we take every care to ensure that flowers and products are of the highest quality and delivered as requested, we do not accept liability for:
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded by law.
Every effort is made to describe and photograph the flower arrangements accurately on our website. However, as flowers are seasonal natural products, some variability is inevitable. Minor substitutions may be made depending on daily availability, but any substituted flower or gift will always be of equal or higher value.
When placing an order for delivery, you may include a personalised message to accompany your floral gift. We reserve the right to reject or edit any message that is deemed inappropriate, offensive or unlawful.
Your privacy is important to us. Personal information you provide is held securely in accordance with UK data protection laws and is only used for processing your online flower delivery. We do not sell or share your information with third parties except as necessary to fulfil your order or comply with legal requirements.
From time to time, Florist Dartford may run special offers or issue promotional codes for flower delivery services in Dartford and the surrounding areas. Promotional codes are subject to their own specific terms and conditions and must be used in accordance with eligibility guidelines. Each code can generally only be redeemed once per customer, unless otherwise stated. Offers cannot be used in conjunction with any other promotional offer or discount.
All content included on our website, such as images, text, graphics, and the arrangement thereof, is the property of Florist Dartford or its content suppliers. Unauthorised use, reproduction, or distribution is prohibited.
Florist Dartford reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our business operations, legal requirements, or to improve user experience. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes have been made indicates your acceptance of the new Terms & Conditions.
These Terms & Conditions and any contract for the supply of goods through our website are governed by and construed in accordance with the laws of England and Wales. By placing an order, you irrevocably submit to the exclusive jurisdiction of the English courts in the event of any dispute.
If any provision in these Terms & Conditions is held by a court to be invalid or unenforceable, the rest of the terms will remain valid and enforceable. Failure by us to enforce any right or provision shall not constitute a waiver of such right or provision.
These Terms & Conditions constitute the entire agreement between you and Florist Dartford with respect to your use of our online flower delivery services in Dartford and surrounding areas.
For further details about your rights as a consumer, please refer to relevant UK consumer legislation or contact your local Citizens Advice Bureau.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
