At Florist Dartford, we are dedicated to providing our customers—both local households and businesses—with beautiful, fresh flowers you can trust. As a well-established Dartford florist, your satisfaction is always our top priority. Our Returns, Refunds & Complaints Policy ensures that your fresh flower buying experience remains smooth, secure, and worry-free.
We understand that freshness is the heart of floral gifting. That's why we guarantee the freshness of all flowers delivered within Dartford and nearby areas. Every arrangement is carefully hand-prepared just prior to delivery, ensuring long-lasting beauty. Should our flowers not meet your expectations for freshness upon arrival, we’re here to help.
While our team takes the utmost care in preparing and delivering bouquets, we recognise that mishaps can occasionally occur. If your bouquet or floral gift arrives in damaged condition or fails to meet our freshness standards, we ask that you let us know as soon as possible—ideally within 24 hours of delivery. Our freshness window covers the day of delivery plus the next two days. If you report issues within this period, you are fully covered by our guarantee.
If your flowers are damaged on arrival or are not as fresh as expected, you have two easy options:
To help us process your request efficiently, please provide a clear photo of the flowers and your order details. As a trusted local Dartford florist, we strive to resolve all issues promptly to keep our community happy.
Your feedback is invaluable to us. If you’re unsatisfied with any aspect of our products or services, please reach out as soon as possible. We promise to investigate and respond to all complaints within two working days, aiming for a swift and fair resolution. Our team will work closely with you to ensure your concerns are addressed, whether through a replacement, refund, or another agreeable solution.
Florist Dartford has built its reputation on trust, reliability, and a passion for fresh flowers. Serving households and businesses in Dartford and surrounding areas, we believe that every delivery should bring joy and freshness. Our Returns, Refunds & Complaints Policy reflects our commitment to customer satisfaction and local service excellence.
Thank you for choosing Florist Dartford—your local partner for every floral occasion.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
